COVID19 Update – Ready Steady Store

Update: 19th July 2021

Following the Government announcement of the easing of lockdown from the 19th of July, Ready Steady Store have taken the decision to move forward with care to ensure the wellbeing of our customers and staff.  We will therefore continue to ask our customers to observe social distancing and to wear masks in our stores.

Remote no touch move in

During lockdown we introduced a new completely no touch move in process for new customers, and of course this will continue to be available.  Everything can be done online and the phone, and your unit will be waiting for you when you arrive.

Intensified Cleaning Regime

We will continue with our new cleaning regimes with particular focus on the most commonly touched areas, and to provide cleaning stations in our loading bays.

COVID19

Yes we still require face coverings to be worn in store.  We have chosen to proceed with care, many of our staff are not double vaccinated yet and to help to keep them and all our staff  and customers safe we would ask for your co-operation in this.

 If you require storage during this time, and wish to minimise any contact, we can help with our Remote Move In service.

It’s very easy:

  • Get a quote online and reserve your unit, or call our customer service team on 0800 321 3211.
  • Once you have reserved a unit you will be able to check in online, this allows you to set up your account and validate your identity.  
  • When you have completed the online check in, we will contact you to arrange a convenient time for you to move in, and arrange for your access to the building and to your unit.

If you have any questions please contact us on 0800 321 3211

 

Yes, you can still move your goods into storage, and we have updated our processes so that you can complete the entire process without needing to meet face to face with a staff member.

It’s very easy:

Now that you have reserved a unit you will be able to check in online, this allows you to set up your account, and validate your identity using our partner app YOTI (Click here to setup Yoti ).

Once you have completed the online check in, we will contact you to arrange a convenient time for you to move in, and ensure that you have remote access to the building and to your storage unit.

If you are not able or would prefer not to move in at this time, please call us to re-arrange.

If you have any questions please contact us on 0800 321 3211

 

 

Yes our Customer Service team are all working from home and offering their great service on 0800 321 3211.

Their opening hours are:

8am to 8.00pm Monday to Friday

9.00 to 5.30pm Saturdays

10.00 to 4.00pm Sundays

Don’t worry, payments can still be made by Credit/Debit Card or Bank Transfer, online at My Account or by phone on 0800 321 3211.

All payment details are on your invoice.

Yes we are still able to accept deliveries on your behalf. Our staff will observe social distancing when allowing the courier/driver in, and proof of delivery will be photo rather than a signature. We will send an SMS to let you know your delivery has arrived.

If you would like to discuss this further please call our customer services team on 0800 321 3211

If you have any questions, please email us or call our customer services team on 0800 3213211.