Box Shop FAQs

• Orders received by 3pm Monday to Thursday will be delivered the following day
• Orders received after 3pm Monday to Thursday will be delivered in two days
• Orders placed Friday before 3pm will be delivered Monday
• Orders placed on Friday after 3pm, Saturday and Sunday will be delivered on Tuesday
• If you have questions regarding your delivery  please call 01924 869010.

There is a minimum order value of £15 for home delivery.

Delivery Prices cover orders up to 20kg, if your order weighs significantly more than this we reserve the right to charge an extra 50p per kilo over the threshold.  We would of course contact you to discuss this.

These delivery charges are for mainland England, Wales and Scotland.

We are unable to deliver to the Scottish Highlands Post Codes – IV, KW1-14, PA34, PA37-39, PH19-26, PH30-40, PH41 sector 4 and PH49-50.

We are also unable to service Scottish Isles, Northern Ireland, Republic of Ireland and Channel Islands.

All goods must be delivered to the card holders address, we reserve the right to request further identification if this is not the case.

All goods must be signed for, unless you have provided instructions for where to leave your order, in this case you are liable for the security of the delivered goods.

As a customer you have the right to cancel your order within 7 days of receipt of the goods ordered (under the Distance Selling Regulations). You must take care of the goods whilst in your possession and return them at your own cost in the original packaging and in an unused condition for a full refund.

If you require Ready Steady Store to arrange collection on your behalf you will be charged for the cost and notified at the time. You must inform us of the cancellation of the contract by email to [email protected]

Our carriers will not accept liability for in-transit damage or missing items unless they are told at time of delivery.  Please contact 01924 869 010, where possible we investigate all reported problems the same day.