19-08-2019 – "Very helpful staff going the extra mile to help! The staff that checked us in made sure we knew all we needed and was very comprehensive in his introduction of the facility (Scot). The facility works beautifully and we moved everything into storage smoothly."
14-08-2019 – "Some of the best customer service I've ever experienced. Your team at Eastleigh are so friendly and helpful. I spoke to Tony initially about what kind of sized storage I would need and he put any concerns I had to rest. Very personable and knowledgeable. A woman called me a week before my move in date to see if all was well and incase I had any questions ahead of the day - I can't remember her name but again, super friendly and helpful. The van I had rented let me down the evening before the move which was extremely stressful, so I came to the store on the original move in date (Saturday 10th) to explain and Scott (I think it was Scott!) was very accomodating and reasurring. He gave us a tour around the building and a look around the storage we had booked, and an alternative size in case we changed our mind about what space we needed, and prepared all the necessary paperwork. Now we are ready and set for the move this Sunday and I feel like I know exactly what to expect when I arrive and what to do. Thanks everyone!"
14-08-2019 – "Friendly, efficient, knowledgeable and helpful staff members"
09-08-2019 – "Excellent service"
18-07-2019 – "First class service we got quote online had phone call straight away went to look at unit everything was explained sorted my lock and good to go delivered my furniture there and everything fine safe and dry"
09-07-2019 – "Customer service representatives were extremely helpful and made the moving process much easier. Only issue is that the storage costs more than i had expected. Besides that, ready steady store is a great storage place and I would definitely recommend them"
08-07-2019 – "Helpful, cheerful efficient"
04-07-2019 – "Extremely satisfied with service received when checking in. Scott is extremely personable and advised/guided me through the process with ease. Thank you!"
30-06-2019 – "Greatb welcome, attention to customers requirements"
29-06-2019 – "Extremely good, attentive customer service. The employee who handled my account was Ellen (from the Eastleigh branch): she took the time to show me several storage units to make sure I get the right shape/size for my storage needs and she explained the process for registering and payment very clearly. She was extremely pleasant and accommodating, followed up to make sure everything was ok, very quickly dealt with resolving a (small) invoicing/payment issue, overall she provided really outstanding customer service. To note, the 50% off 12-week offer also makes this very good value for money for short-term storage needs."
20-06-2019 – "Very happy with the help and very much appreciated"
19-06-2019 – "Great service by Scott, very smooth efficient service"
19-06-2019 – "Very friendly, informative and quick service."
12-06-2019 – "Very straight forward and really helpful staff."
12-06-2019 – "Just as advertised"
24-05-2019 – "Very Good"
24-05-2019 – "The Member of staff was welcoming and thorough in his approach"
03-05-2019 – "What can i say nice and friendly staff great place to store stuff and cheaper."
16-04-2019 – "Everything was spot on all the way from start to finish, the staff especially were always very helpful."
12-04-2019 – "Improve website. Allows you to get a quote with no telephone number, but that then prevents you from registering and paying online. The sign on process at the office is much more time consuming. The company knows its a problem but do nothing to fix it. Suspect it is because its easier to sell the customer more add ons if they have to go into the office to get signed up. 24hr access is extra - which I paid for, but did not get added to my account. So I arrived with a car full of stuff one night and couldn't gain access. Alarms sounding all the time when you do gain access to your unit - pointless alarms since no-one arrives to check what is happening. Unit is out of the way and has a dodgy feel to it at night as the car park is unlit. Facility is cramped, barely enough room to move in the corridors."