We’re here to help
We are dedicated to providing the best customer service possible.
We have compiled a list of our most frequently asked questions below, which we hope will answer any queries you may have about storing with us.
If you can’t find an answer to your question on our website, our professional and friendly store team and customer service advisers are on hand to provide you with assistance.
1. Getting a Quote
Not sure what size unit you need? Don’t worry we’re here to help!
- Across all our stores we have over 40 different sizes of storage units, so it won’t be a problem finding the right sized unit for you.
- All our storage units (except the 9 sq ft lockers) are 8 ft high, so if you stack your things or turn furniture on its side, you may need less space than you think.
- Our online size estimator can give you an idea of how the sizes differ and how much you can expect to fit in each unit.
- Alternatively, you can speak to our customer service team, and they’ll be able to give you the best idea of the size you’ll need.
- Storage with us is very flexible, so if your needs change, you can switch to a bigger or a smaller unit as and when you want.
- Our prices start from as little as £5 a week.
- You only ever pay for the amount of space you need, so the smaller the unit the less you pay.
- Our online size estimator can give you an idea of how the sizes differ and how much you can expect to fit in each unit.
- Get a quote from your local store to see how little your storage solution will cost you.
If you’re unsure and would like us to help, then get in touch and one of our storage advisors will be happy to help.
- The rental of the storage unit and unlimited access to it between 8 am and 6 pm everyday.
- We also give you a £10 voucher to spend on boxes and packing materials in store. You don’t have to store with us to use it and there’s no minimum spend.
- Quotes are valid for 7 days before they expire and prices vary according to availability.
- Insurance and padlocks are not included in the quote price.
2. Reserving a Storage Unit
Reserving your unit in advance is the best way to ensure you get the best offer when you’re ready to start storing.
- When you reserve a storage unit you guarantee your quoted rental offer and rate for up to 30 days.
- Quotes are only valid for 7 days before they expire and prices vary according to availability.
- Reserving a storage unit also guarantees that the space you need will be available when you’re ready to store.
Reserving a storage unit is simple. There are three ways to reserve:
- Online by getting a quote and then reserving
- On the phone by calling 0800 321 3211
- In store during our reception opening hours Monday to Saturday, 9 am to 5.30 pm (Please note, our store receptions are closed on Sundays and Bank Holidays)
- It’s only £10 to reserve a storage unit and this amount is credited to your account when you store.
- We’ll also refund this £10 if you no longer need storage, so there’s no commitment.
Accepted payment methods for the reservation payment include:
- Online – Credit/debit card or Paypal
- On the phone – Credit/debit card
- In store – Cash or credit/debit card
- You’ll need to set up a storage account to get access to the building and your unit.
- You can do this online by setting up My Account or,
- You can come into the store during our Reception opening hours (Monday to Saturday, 9 am to 5.30 pm).
When you arrive in-store, you will need:
- Photo ID – either a passport or full driving licence.
- Proof of your address – a paper utility bill or bank statement from the last three months.
- A deposit plus your first four week’s rent in advance. If you’re paying by direct debit, the deposit is two week’s rent.
- If you pay by credit or debit card, the deposit will be for four week’s rent. Unfortunately, we can no longer accept cash in store.
- Your bank details and a credit or debit card if you’re setting up a direct debit.
- A padlock to lock your storage unit. We sell a range of secure padlocks in store and online if you don’t have your own.
- Insurance details. We can provide you with our own affordable insurance cover in store, however if you are planning to use your own cover, you will need a letter from your insurance provider.
3. General
- A do-it-yourself storage solution
- Your own tailored space away from your home or business that can be used to keep your personal belongings safe.
- Costs are kept to a minimum by allowing customers to move their things in and out of their unit at their own convenience.
Self storage has grown in popularity because:
- It’s a useful solution to short-term and long-term storage needs
- There are no long-term commitments – you can store for as long as you need to
- You have the added assurance that your belongings are protected from potential damage and theft
- It’s easy to change the size you need, according to how much you need to store
- It’s a great option for businesses needing somewhere to store stock or a place to operate from without the associated costs
- Yes. Security is our top priority at Ready Steady Store.
- Our extensive security features have been designed by industry experts and are all above the expected levels set by the UK Self Storage Association.
Each of our stores has:
- High perimeter fencing
- Unique PIN access electronic gates so only our customers can access our car park outside office hours.
- CCTV cameras watch entrances and exits across our premises 24 hours a day. These are monitored by our store staff during office hours and by our surveillance partner outside office hours.
- PIN code access doors so only our staff and customers can enter the building. The PIN code system also means that we have a record of everyone who enters and exits the buildings.
Our staff don’t have access to you unit whilst you store with us, as you lock the unit using your own padlock and you keep the key.
For additional peace of mind, in some of our stores we can also offer individually alarmed units, which are activated when you leave the building.
- Our minimum stay is only two weeks. You can store for shorter than this but you’ll still need to pay for the two weeks.
- There’s no limit on how long you can store for. If you’re planning to store for a long amount of time, get in touch and we’ll make sure you’re quoted the best price for your stay!
- We have great offers on van hire through our partnership with Enterprise
- From time to time, prices offered at an Enterpise store maybe lower than our offer price!
- You can also make use of local van and man services which our store team can recommend
- Get in touch with your local store team or call our Customer Service team for more information on 0330 134 5869 who will be delighted to help.
The safety and security of your possessions is important to us, and you can’t store without contents insurance. Unlike our competitors, we have two options for insuring your contents when storing with us:
Using insurance through Ready Steady Store
- We arrange a new for old insurance policy, specifically created for self-storage and approved by the Self Storage Association.
- The cost of cover depends on the value of your things.
Using an existing policy
- You may already be covered through your home contents insurance, as some providers cover goods whilst in storage.
- You’ll need to make sure that your insurance provides the same cover as ours and we will require a letter from your insurance provide when setting up your contract.
For more information please visit our insurance page.
You can pay with the following methods:
- Direct debit*
- Visa™
- MasterCard™
- American Express
- Maestro™
- Switch™
- Delta™
- Cheques
*If you choose to pay by Direct Debit, we require a deposit for two week’s rental. If you choose to pay via another method, we will require a deposit of four week’s rental.
There are only a few things you can’t store with us:
- Food or perishable goods, unless securely packed or protected
- Birds, fish, animals or any other living creatures
- Combustible or flammable materials or liquids such as: gas, paint, petrol, oil or cleaning solvents
- Firearms, explosives, weapons or ammunition
- Chemicals, radioactive materials or biological agents
- Toxic waste, asbestos or other materials of a potentially dangerous nature
- Any item which emits any fumes, smell or odour
- Any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods (including toys, electrical items, cosmetics, fireworks)
- Compressed gases
- You’ll need to give us 14 days notice before you wish to vacate your unit.
- If you are a business customer you will need to give us 28 days notice.
If you have a problem entering or leaving the building, please call our out of hours assistance number: 01454 249 998
Box Shop
- Orders received by 3pm Monday to Thursday will be delivered the following day
- Orders received after 3pm Monday Thursday will be delivered in two days
- Orders placed on Friday, Saturday and Sunday will be delivered on Tuesday
- If you have questions regarding your delivery please call 01924 869010.
There is a minimum order value of £15 for home delivery
| Order Value | Delivery Cost |
| £30-59 | £9.99 |
| £60-£99 | £4.99 |
| £100+ | FREE |
Delivery Prices cover orders up to 20kg, if your order weighs significantly more than this reserve the right to charge an extra 50p per kilo over the threshold. We would of course contact you to discuss this.
These delivery charges are for mainland England, Wales and Scotland.
We are unable to deliver to the Scottish Highlands Post Codes – IV, KW1-14, PA34, PA37-39, PH19-26, PH30-40, PH41 sector 4 and PH49-50.
We are also unable to service Scottish Isles, Northern Ireland, Republic of Ireland and Channel Islands.
All goods must be delivered to the card holders address, we reserve the right to request further identification if this is not the case.
All goods must be signed for, unless you have provided instructions for where to leave your order, in this case you are liable for the security of the delivered goods.
As a customer you have the right to cancel your order within 7days of receipt of the goods ordered (under the Distance Selling Regulations). You must take care of the goods whilst in your possession and return them at your own cost in the original packaging and in an unused condition for a full refund.
If you require Ready Steady Store to arrange collection on your behalf you will be charged for the cost and notified at the time. You must inform us of the cancellation of the contract by email to customerservices@readysteadystore.com
Our carriers will not accept liability for in-transit damage or missing items unless they are told at time of delivery. Please contact 01924 869 010, where possible we investigate all reported problems the same day.
