Self Storage FAQs

We have compiled a list of our self storage FAQs below, which we hope will answer any queries you may have about storing with us.

Top Questions

We’re sorry you’re looking to vacate your storage unit!

It’s important that we speak with you directly to ensure a smooth and hassle-free process. Please call our Help Desk at 0800 321 3211 and choose Option 2, and our team will walk you through the steps.

Do you know that we offer the flexible choice to switch to a different size unit depending on your required space? If you need more or less space, we’ll gladly help you transition to a new unit.

If there’s anything we can do to make this process easier for you, don’t hesitate to reach out.

  • Our minimum stay is four weeks. You can store for a shorter period than this but you’ll still need to pay for the four-week minimum term period.
  • There’s no limit on how long you can store for. If you’re planning to store for a long amount of time, get in touch and we’ll make sure you’re quoted the best price for your stay!
  • We offer 30 different unit sizes and flexible storage terms to accommodate your unique needs. Because of this, the cost of our units can vary depending on the unit size you choose and how long you need to store your belongings.
  • For an accurate quote for your storage needs, please call our Help Desk at 0800 321 3211 and choose Option 1. Our team will be happy to assist you in finding the best storage unit for your budget.

The safety and security of your possessions is important to us, and you can’t store without contents insurance. Unlike our competitors, we have two options for insuring your contents when storing with us:

Using insurance through Ready Steady Store

  • We arrange a new for old insurance policy, specifically created for self-storage and approved by the Self Storage Association.
  • The cost of cover depends on the value of your things.

Using an existing policy

  • You may already be covered through your home contents insurance, as some providers cover goods whilst in storage.
  • You’ll need to make sure that your insurance provides the same cover as ours and we will require a letter from your insurance provide when setting up your contract.

For more information please visit our insurance page.

  • The rental of the storage unit and unlimited access to it between 8 am and 6 pm everyday.
  • Quotes are valid for 7 days before they expire and prices vary according to availability.
  • Insurance and padlocks are not included in the quote price.
  • Orders received by 2pm Monday to Thursday will be delivered the following day
  • Orders received after 2pm Monday to Thursday will be delivered in two days
  • Orders placed Friday before 2pm will be delivered Monday
  • Orders placed on Friday after 2pm, Saturday and Sunday will be delivered on Tuesday
  • If you have questions regarding your delivery  please call 01924 869010.

There is a minimum order value of £15 for home delivery.

Order ValueDelivery Cost
£30-59.99£20.00
£60-79.99£15.00
£80-99.99£10.00
£100+FREE

Delivery Prices cover orders up to 20kg, if your order weighs significantly more than this we reserve the right to charge an extra 50p per kilo over the threshold.  We would of course contact you to discuss this.

These delivery charges are for mainland England, Wales and Scotland.

We are unable to deliver to the Scottish Highlands Post Codes – IV, KW1-14, PA34, PA37-39, PH19-26, PH30-40, PH41 sector 4 and PH49-50.

We are also unable to service Scottish Isles, Northern Ireland, Republic of Ireland and Channel Islands.

All goods must be delivered to the card holders address, we reserve the right to request further identification if this is not the case.

All goods must be signed for, unless you have provided instructions for where to leave your order, in this case you are liable for the security of the delivered goods.

As a customer you have the right to cancel your order within 7 days of receipt of the goods ordered (under the Distance Selling Regulations). You must take care of the goods whilst in your possession and return them at your own cost in the original packaging and in an unused condition for a full refund.

If you require Ready Steady Store to arrange collection on your behalf you will be charged for the cost and notified at the time. You must inform us of the cancellation of the contract by email to [email protected]

Our carriers will not accept liability for in-transit damage or missing items unless they are told at time of delivery.  Please contact 01924 869 010, where possible we investigate all reported problems the same day.

  • Orders received by 2pm Monday to Thursday will be delivered the following day
  • Orders received after 2pm Monday to Thursday will be delivered in two days
  • Orders placed Friday before 2pm will be delivered Monday
  • Orders placed on Friday after 2pm, Saturday and Sunday will be delivered on Tuesday
  • If you have questions regarding your delivery  please call 01924 869010.

There is a minimum order value of £15 for home delivery.

Order ValueDelivery Cost
£30-59.99£20.00
£60-79.99£15.00
£80-99.99£10.00
£100+FREE

Delivery Prices cover orders up to 20kg, if your order weighs significantly more than this we reserve the right to charge an extra 50p per kilo over the threshold.  We would of course contact you to discuss this.

These delivery charges are for mainland England, Wales and Scotland.

We are unable to deliver to the Scottish Highlands Post Codes – IV, KW1-14, PA34, PA37-39, PH19-26, PH30-40, PH41 sector 4 and PH49-50.

We are also unable to service Scottish Isles, Northern Ireland, Republic of Ireland and Channel Islands.

  • A do-it-yourself storage solution
  • Your own tailored space away from your home or business that can be used to keep your personal belongings safe.
  • Costs are kept to a minimum by allowing customers to move their things in and out of their unit at their own convenience.

Self storage has grown in popularity because:

  • It’s a useful solution to short-term and long-term storage needs
  • There are no long-term commitments – you can store for as long as you need to
  • You have the added assurance that your belongings are protected from potential damage and theft
  • It’s easy to change the size you need, according to how much you need to store
  • It’s a great option for businesses needing somewhere to store stock or a place to operate from without the associated costs
  • Yes. Security is our top priority at Ready Steady Store.
  • Our extensive security features have been designed by industry experts and are all above the expected levels set by the UK Self Storage Association.

Each of our stores has:

  • High perimeter fencing
  • Unique PIN access electronic gates so only our customers can access our car park outside office hours.
  • CCTV cameras watch entrances and exits across our premises 24 hours a day. These are monitored by our store staff during office hours and by our surveillance partner outside office hours.
  • PIN code access doors so only our staff and customers can enter the building. The PIN code system also means that we have a record of everyone who enters and exits the buildings.

Our staff don’t have access to your unit whilst you store with us, as you lock the unit using your own padlock and you keep the key.

For additional peace of mind, in some of our stores we can also offer individually alarmed units, which are activated when you leave the building.

  • Our minimum stay is four weeks. You can store for a shorter period than this but you’ll still need to pay for the four-week minimum term period.
  • There’s no limit on how long you can store for. If you’re planning to store for a long amount of time, get in touch and we’ll make sure you’re quoted the best price for your stay!
  • We have great offers on van hire through our partnership with Enterprise
  • From time to time, prices offered at an Enterpise store maybe lower than our offer price!
  • You can also make use of local van and man services which our store team can recommend
  • Get in touch with your local store team or call our Customer Service team for more information on 0330 134 5869 who will be delighted to help.

Our standard payment terms are via Direct Debit. It’s a simple, secure, and convenient way to ensure your payments are made on time.

If you are an existing customer and wish to set up or amend a Direct Debit, visit ‘My Account’ on our website by clicking here. If you have any questions or need assistance with setting up your Direct Debit, please don’t hesitate to contact our customer services team at 0800 321 3211.

There are only a few things you can’t store with us:

  • Food or perishable goods, unless securely packed or protected
  • Birds, fish, animals or any other living creatures
  • Combustible or flammable materials or liquids such as: gas, paint, petrol, oil or cleaning solvents
  • Firearms, explosives, weapons or ammunition
  • Chemicals, radioactive materials or biological agents
  • Toxic waste, asbestos or other materials of a potentially dangerous nature
  • Any item which emits any fumes, smell or odour
  • Any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods (including toys, electrical items, cosmetics, fireworks)
  • Compressed gases

We’re sorry you’re looking to vacate your storage unit!

It’s important that we speak with you directly to ensure a smooth and hassle-free process. Please call our Help Desk at 0800 321 3211 and choose Option 2, and our team will walk you through the steps.

Do you know that we offer the flexible choice to switch to a different size unit depending on your required space? If you need more or less space, we’ll gladly help you transition to a new unit.

If there’s anything we can do to make this process easier for you, don’t hesitate to reach out.

If you have a problem entering or leaving the building, please call our out of hours assistance number: 01454 249 998

The ONE Lock system allows you to unlock and lock your storage unit using your smartphone, making it a secure and convenient way to access your storage unit.

Here’s how the ONE Lock works:

  • Download the mobile application on your smartphone
  • Sign in with your login credentials (see the video below)
  • Once you’ve logged into the app, you can access your unit.
  • Hold your smartphone on the lock and select “NFC open”
  • To lock your unit, you must repeat the same process, by holding your phone to the lock, selecting “NFC lock” and waiting for the check mark
  • Double check the lock is closed

To see if your phone is compatible, click here.

If you are vacating the unit, always place the lock back on the unit and ensure the unit is locked
using your app.

Download the app from your storefront of choice

Using the ONE Lock app

If you have a complaint regarding your storage facility, maintenance or cleanliness of the store, service issue or communication concerns, please email us at [email protected]. 

If you have an urgent issue regarding access to your storage unit or concerning immediate site security please call our customer service team on 0800 321 3211 and choose Option 1. 

We understand that your needs may change over time. Whether you need more space to store your belongings or want a smaller unit – it’s easy to switch to different size units (subject to availability) whenever it suits you best.  

Don’t hesitate to get in touch with us. Call our Help Desk 0800 321 3211 and our team will be available to help you.   

If your account is overdue, you won’t be able to access your unit until you pay. If your account is 14 days or more overdue, you’ll be charged a late payment fee of £15. If you haven’t paid your bill, you can pay online through My Account. Upon payment of your bill, your access code will be reactivated*. The system will take up to ten minutes to reactivate your code.

*Payment made after 7pm Monday-Friday, 4:30pm on Saturday or 3pm on Sunday will not be able to gain access until the next working day.

If you’re a new customer, it’s because the 50% off introductory discount has ended. If you’re an existing customer, it’s because our costs have increased over time.  

For any concerns, please call us on 0800 321 3211 (Option 1).   

You can easily view your Account balance by visiting ‘My Account’. Log in to your account, and you’ll be able to see your current balance and any recent transactions.  

We offer a 10% discount to NHS staff and British Armed Forces members. We also have a Refer a Friend Scheme . Contact our Customer Service Team on 0800 321 3211 (Option 1) for more information. 

Yes, we offer referral discounts through our Refer a Friend Scheme. To participate in the scheme, visit our website and complete the referral form.   

We offer various unit sizes to fit your storage needs. You can find detailed information on our specific unit sizes in this article. Our Size Estimator tool can help you determine what size would work best for you. Whether you need a small unit for personal items or a larger unit for business storage, we have options available to accommodate your needs.  

You can access your storage unit 365 days a year*, even if our reception is closed. Standard access hours are from 8 am to 6 pm every day. However, if you need extended access hours, please call our Customer Service Team at 0800 321 3211 (Option 1) to discuss available options. We’ll be happy to help you find a solution that meets your needs.  

*If payment is overdue, access to your storage unit may be suspended.  

If you have forgotten your pin code, you can get a pin code reminder via My Account.   

If you have forgotten or lost your key, our staff can assist during reception hours. If reception is closed, you must return when the reception is next open, and our on-site team will assist you.  

If your pin code is correct but not allowing access to your facility, please check your access hours. Standard access is 8 am to 6 pm daily, but extended hours access is available upon request. Please get in touch with our Customer Service Team 0800 321 3211 (Option 1) to discuss your options.  

 If you have an overdue balance, access may be suspended. For more information, click here.

Yes, you will need to insure the contents of your storage unit. We prioritise the safety and security of your possessions, and contents insurance is a requirement for all our customers.   

  • Using insurance through Ready Steady Store: We can provide a Gold Standard insurance policy, created explicitly for self storage and approved by the Self Storage Association. The cost of cover depends on the value of your belongings.  

Please visit our insurance page for more information on our insurance options and policies.  

If you don’t currently have extended hours access, please contact our Customer Service team on 0800 321 3211 (Option 1) to discuss your requirements and how we can assist you. We are happy to work with you to accommodate your needs.  

If you can’t move all your items by your planned move-out date, please call our Customer Service Team as soon as possible on 0800 321 3211 (Option 2). We can amend your move-out date to a later time that works better for you, subject to availability.  

We’ll contact you for an update if your planned move-out date is overdue. Please note, if we don’t hear from you, your notice period and move out will be cancelled. You’ll have to reapply your notice period, which will incur additional costs.   

If you find yourself in a situation where you cannot move out of your storage unit by the planned date, call our Customer Service Team on 0800 321 3211 (Option 1), and they will amend your planned move-out date.  Please note that we will continue taking payment as usual during this period to avoid access issues.  

Notice periods are a contractual part of the storage licence agreement you signed when you moved in. If you have removed all your items from storage without giving notice, you’ll be charged the notice period from the day we find your storage unit empty. If your lock is still on the storage unit, we will assume that the storage unit is still in use even if there is nothing in the unit.   

Yes, there is a minimum charge period of four weeks. Whether you need storage for one day, one week, or longer, you will always be charged this minimum period. You can give us your notice at any time, however you will still be charged the four-week minimum period.   

The contractual notice period is 14 days for domestic customers and 28 days for business customers. Please be aware that the four-week minimum stay period still applies.

You can transfer to a different storage facility within our family of stores. However, we will need to end your agreement at the current store and start a new one at the new store. We will not charge you a notice period for leaving the current store; we will end the agreement on the day you move and start the new one on the same day at the new store. Any credit or debit balance on your account will be carried forward to the new store when your agreement ends at the old store.  

You should remove all items from storage when ending your licence agreement. We will only terminate the contract once the storage unit is cleared entirely. You will continue to be charged for storage until all items are removed.  

It’s important to ensure everything is cleared and all rubbish is removed from the site before finalising the end of the agreement to avoid unnecessary charges.   

We offer introductory discount periods to new customers on our storage units. These discounts typically range from 2-12 weeks half price as standard. We may have additional discounts on Manager Special units from time to time, subject to location and availability.   

Follow us on Facebook and Twitter for exclusive offers or contact us to learn more about our current promotions. Please note that all discounts are subject to terms and conditions.  

Prices may differ between stores due to location, availability, and the features offered at a particular site.   

Reception opening hours vary depending on the location of your store. To find the reception opening hours for your specific location, please click here.

Access to the storage facility is via a Pincode entry system. Each customer has a unique Pincode that they use to access the car park and the building. This code is set up when you when you start to store with us, and is specific to each customer’s storage account and access hours.

We also offer access via a secure smart device app so customers can control access without getting out of their vehicles. Click here to learn more.

In addition to access via a unique PIN code, customers also use their own padlock to lock their units. Only they have the key or code to the padlock. You can feel very confident that your goods are safe when you store with us.

The safety and security of your possessions is important to us, and you can’t store without contents insurance. Unlike our competitors, we have two options for insuring your contents when storing with us:

Using insurance through Ready Steady Store

  • We arrange a new for old insurance policy, specifically created for self-storage and approved by the Self Storage Association.
  • The cost of cover depends on the value of your things.

Using an existing policy

  • You may already be covered through your home contents insurance, as some providers cover goods whilst in storage.
  • You’ll need to make sure that your insurance provides the same cover as ours and we will require a letter from your insurance provide when setting up your contract.

For more information please visit our insurance page.

Unfortunately, we do not permit the storage of any forms of e-cigarettes, including but not limited to vapes, e-liquids, cartridges, and accessories, that may pose health or safety risks. Prioritising the safety and well-being of our customers and community, we have policies that prohibit storing vapes, e-cigarettes, and all related products in bulk for commercial purposes. 

Please get in touch with our team if you have any further questions or need assistance with alternative storage options.

Not sure what size unit you need? Don’t worry we’re here to help!

  • Across all our stores we have over 40 different sizes of storage units, so it won’t be a problem finding the right sized unit for you.
  • All our storage units (except the 9 sq ft lockers) are 8 ft high, so if you stack your things or turn furniture on its side, you may need less space than you think.
  • Our online size estimator can give you an idea of how the sizes differ and how much you can expect to fit in each unit.
  • Alternatively, you can speak to our customer service team, and they’ll be able to give you the best idea of the size you’ll need.
  • Storage with us is very flexible, so if your needs change, you can switch to a bigger or a smaller unit as and when you want.
  • We offer 30 different unit sizes and flexible storage terms to accommodate your unique needs. Because of this, the cost of our units can vary depending on the unit size you choose and how long you need to store your belongings.
  • For an accurate quote for your storage needs, please call our Help Desk at 0800 321 3211 and choose Option 1. Our team will be happy to assist you in finding the best storage unit for your budget.
  • The rental of the storage unit and unlimited access to it between 8 am and 6 pm everyday.
  • Quotes are valid for 7 days before they expire and prices vary according to availability.
  • Insurance and padlocks are not included in the quote price.

Our storage facility offers a range of unit sizes whether for personal or business storage. The prices for our units vary depending on the size you choose and the location you wish to store your belongings. To discuss prices, please contact us on 0800 321 3211 (Option 2) or complete our easy online quote and get an instant price. 

We offer over 30 different sizes of storage units at all our storage locations. We understand that everyone’s storage needs differ, so we provide a wide range of sizes to cater to everyone’s requirements.  

Getting a quote for a storage unit is easy. Call us on 0800 321 3211 (Option 2) or get an instant quote online. Our size estimator will help you find the unit size you need for your requirements.  

We understand that price is essential when choosing a storage provider, so we offer a price match guarantee. Subject to availability, we will price-match storage quotes from other providers. Please note that the quote must be for the same size and type of storage unit in the same location within five miles.   

Additionally, written proof of quotation must have been provided within the last seven days. Our team is happy to assist you with any questions you may have about our price match policy.  

When you rent a storage unit with us, you get unlimited access every day between 8 am and 6 pm. Our quotes are valid for seven days, and the rental prices vary according to availability.  

Insurance and padlocks are not included in the quoted price but are required. If you have any questions about our rental process or need help selecting a suitable unit, please don’t hesitate to contact our Customer Service Team on 0800 321 3211 (Option 2).  

Our Leeds Ring Road store has a double locking system for extra security:

If your storage unit starts with the letter A, B, C, D or F please click the link below to a short instructional video for entry and locking of these units.

https://www.readysteadystore.com/leeds-ring-road-unit-entry-locking/

If your storage unit starts with the letter E please click the link below to a short instructional video for entry and locking of these units.

https://www.readysteadystore.com/leeds-ring-road-entry-locking-e/

Additionally, all units on the site are automatically locked via our internal security system. This is controlled via an app that you will need to download. Click here for more information.

Standard Access to your unit is 8am to 6pm, seven days a week. If you need to access your unit outside of these hours, we offer extended hours access options, for most locations offering 24/7 access. Please contact our customer service team at 0800 321 3211, and we’ll do our best to accommodate your needs.

There are intercoms incorporated in to all the entry keypads, these will link you to someone that will be able to help. You can also call this number from your mobile 0113 2244830, this number can also be found signposted at key areas around the store.

Please contact us immediately if you have problems with payment, we will try and work with you while you resolve the issue.

Our standard payment terms are via Direct Debit. It’s a simple, secure, and convenient way to ensure your payments are made on time. 

If you are an existing customer and wish to set up or amend a Direct Debit, visit ‘My Account’ on our website by clicking here. If you have any questions or need assistance with setting up your Direct Debit, please don’t hesitate to contact our customer services team at 0800 321 3211. 

If you require the Police or an Ambulance please dial 999 as usual from your mobile and report the incident, the address of our site is Ready Steady Store, Ring Road, Beeston, LS12 6DU.

We have state of the art fire protection and security, in the unlikely event of a fire, the alarm can be raised by breaking the glass on the alarm points, that are located within the storage area. Once you have activated the fire alarm, please go to the assembly point which is at the front of the store, by the main gate signage next to the gate.

All emergency vehicles will be able to access the site, they use the intercom at the gate.

Accessing the units on the upper level is via our moving staircase, it is easy to use once you know how. We do require that you watch our instructional safety video before you use them, so that you know how to use it safely.

If your storage unit starts with the letter A, B, C, D or F please click the link below to a short instructional video for moving the rolling staircase to these units.

https://www.readysteadystore.com/leeds-ring-road-safety-video/

If your storage unit starts with the letter E please click on the link below to a short instructional video for moving the rolling staircase to these units.

htttps://www.readysteadystore.com/leeds-ring-road-safety-video-e/

The external lighting has been designed to project into the storage units so you should not have a problem. We are unable to provide additional power sockets.

We don’t have staff based full time at the store, however, our customer service is available to support you from 8am to 8pm Monday to Friday, 9am to 5.30pm on Saturdays, and from 10am to 4pm on Sundays. Calls are FREE on 0800 321 3211.

We also have two other stores nearby in Leeds Roseville Road and Kirkstall Road.

For safety reasons only we can only allow lorries of 7.5T and below on to site.

No not at this time, however, you can order them online and have them delivered to your home from our Box Shop. Alternatively, you can buy them at one of our other nearby Leeds stores in Leeds Roseville Road and Leeds Kirkstall Road.

Unfortunately without a working phone, you will not be able to access the site or your unit. So please make sure that your phone is fully charged and that you have it with you when you go to store.

If you lose your keys, we will need to arrange for someone to meet you on site and remove the lock. We can usually organise this within 24 hours, please be aware that there is a fee of £35 for attending site and removing the lock, and you will need to purchase a new lock.

No we have no waste disposal service, you are responsible for the removal of your waste.

To rent a unit at Leeds Ring Road, please call our customer service team on 0800 321 3211 and they will arrange everything for you. You will need to complete an online check in, before you go to the site. Our Leeds Ring Road site uses the very latest technology and the site is accessed via an app on your phone. As the store is not permanently staffed, you won’t be able to get in if you simply turn up.

When you complete your online check in you will be asked to:

(1) Enter a memorable 8-digit pin number. This is your unique PIN number and will allow you access to the site, using the gate keypad.

(2) Download and register an app called BearBox Control. Click here to learn more.

The app will unlock your unit, and you will then also unlock your cylinder lock with your key.

The first time you go to your unit, you will find a lock inside, this lock is yours and only you have the key. You must use this at all times to secure your unit when you leave, and you will need the key to unlock it each time you go to your unit.

If your storage unit starts with the letter A, B, C, D or F please click the link below to a short instructional video for entry and locking of these units.

https://www.readysteadystore.com/leeds-ring-road-unit-entry-locking/

If your storage unit starts with the letter E please click the link below to a short instructional video for entry and locking of these units.

https://www.readysteadystore.com/leeds-ring-road-entry-locking-e/

The site operates rolling staircases to access upper floor units. You will need to move this to access your unit if on an upper level, whilst these may also need to be moved by ground floor unit customers if the stairs are blocking access to your unit door.

The rolling staircases are easy to move, but we have user safety videos below to assist you.

If your storage unit starts with the letter A, B, C, D or F please click the link below to a short instructional video for moving the rolling staircase to these units.

https://www.readysteadystore.com/leeds-ring-road-unit-entry-locking/

If your storage unit starts with the letter E please click on the link below to a short instructional video for moving the rolling staircase to these units.

https://www.readysteadystore.com/leeds-ring-road-entry-locking-e/

If you haven’t paid your bill, don’t worry you can pay it over the phone at 0800 321 3211 or online at My Account. Please note that it may take up to 10 minutes for the system to re-activate your code. If you haven’t paid your bill, you will not be able to gain access to the facility or your unit.

Our security is extensive, the entrance gate can only be opened using a PIN or app access, the PIN is unique to each customer and is recorded each time it is used. There is a secure boundary perimeter and flood lighting.

The cylinder locks we use to lock the units cannot be cut with bolt cutter, all units also have an automatic secondary locking system and are individually alarmed. We have HD CCTV with motion detection and offsite monitoring.

In addition we use Geo Fence technology at the site. This means there is a virtual perimeter around the site, and the gates and units will not open unless the relevant customer is present on site.

We require 14 days’ notice (28 days for Business Accounts) this can be done via My Account.

Please empty your unit, (the unit must be completely empty for you to have your deposit returned).

When you have emptied your unit please slide the locking bolt into the locked position. There is no need to use the cylinder lock, and this is yours to take with you.

Please leave the facility as usual.

Our automated locking system will ensure that no one can get into the emptied unit.

We’re upgrading our self-storage unit locks to enhance security and convenience. Our new
ONE Lock system utilises advanced NFC (Near Field Communication) technology.

  • ONE Lock is built to provide you with peace of mind. The lock is easy to use and straightforward, allowing you to lock and unlock your valuables quickly and securely. The lock is designed to be user-friendly, so you can easily navigate it using your smartphone.
  • Our customers can now hold their phone on the lock to unlock their storage unit, providing a hassle-free and convenient way to access their belongings.

We understand that security is very important to you. That’s why we’re introducing a new lock system: ONE Lock that is easy to use. You won’t have to worry about complicated instructions or confusing features. The ONE lock system is user-friendly, and you can trust that your belongings will be protected.

By introducing NFC technology into your self storage experience, we aim to offer a better, more convenient way to access storage units without needing or worrying about misplacing your keys, ultimately enhancing the storage experience.

We believe everyone should benefit from the latest technology and security, so we’ve introduced the ONE Lock to improve your storage experience. The ONE Lock is designed with everyday smartphone users in mind, making it accessible and user-friendly for anyone.

ONE lock works with our easy-to-use app. If you’re already using your phone to pay for your grocery or accessing your online banking app, One Lock is a great option for you. It is simple, straightforward, and easy to use.

We know that finding the right storage solution can be challenging. We offer a wide range of storage options to accommodate your preferences and requirements. We also want to ensure that you feel confident in using our new locks, which is why we’ve created informative videos that you can find in our Useful Resources section. These videos and how-to guides will help you through the process and help you make the most of our storage security features.

We’re here to help you find the best storage solution for your needs. Our Customer Servicee team is here to help you find the best storage solution for your needs.

Unfortunately, if you do not have a smartphone, The ONE Lock will not be functional for you. 

We understand that not everyone has a smartphone or is comfortable with the technology involved. In such cases, we recommend one our other nearby stores, where we offer a range of storage solutions that are not reliant on smartphone-based access methods.

Our team is here to assist you in finding the best storage solution that aligns with your needs and preferences. Feel free to contact us for further assistance or explore alternative access options suited to your requirements.

If you’re already a customer, you can keep accessing your belongings during the same hours as before. Please note that access beyond regular access hours is subject to a unique policy. This ensures the security and safety of your belongings. If you have any questions about your access or need more help, please get in touch with our Customer Service Team.

If you are experiencing difficulties with the app or are unable to access your unit through the app, please do not hesitate to contact us. We are here to assist you in resolving the problem.

If you have no signal at our store, you can still access your storage unit hassle-free by logging into the
app using our Wi-Fi.

If you haven’t paid your balance due, you won’t be able to access your storage unit. To restore access, simply complete the payment due. You can do this by logging in to your account via our app or our website with your login credential. It’s important to stay current with your payments to avoid disruptions to your storage access.

Our Sunningdale storage units are now equipped with the smart ONE Lock system which provides enhanced security and convenience. The ONE Lock uses innovative NFC technology that eliminates the need for on-site hardware, Bluetooth, or batteries.

We provide the ONE Lock for free when you rent a storage unit with us. A small security deposit is required, which is refunded when you vacate the unit. During the rental process, your unit will be assigned your ONE Lock, whether you’re a new or an existing customer. If you’re already a customer at our Sunningdale location, we’ll inform you to replace your lock with our new ONE Lock, and this replacement will be given to you at no extra cost.

This means that obtaining the ONE Lock is a hassle-free process, ensuring that your storage unit is equipped with the latest security features for your convenience and peace of mind.

The ONE Lock is the property of Ready Steady Store and is only compatible with your unit. It will not function on other units or at another store. Before you move out, it’s important to keep the lock on the unit and securely lock it with the app. Once you complete the checkout process, your deposit will be refunded.

Unfortunately, at our Sunningdale store, you cannot use your own lock. When you start renting a unit with us, the ONE Lock comes with your unit at no extra cost.

Only you and authorised personnel at the managerial level will have access to your unit when you use the ONE Lock. This measure is in place as a precaution for emergencies or non-payment only as set out in our usual terms & conditions. ONE Lock guarantees accountability through a fingerprint trail for each interaction. If you are concerned about this, please speak to our Customer Services Team.

NFC (Near Field Communication) is a wireless communication technology that allows two devices to connect with each other over a short distance, usually within a few centimetres.

Many applications use NFC technology such as contactless payments, data exchange, and access control. NFC uses radio waves to transfer data between devices and is a secure and convenient way to share information between them.

NFC technology is widely used in daily life for various tasks such as contactless payments, charging phones, sharing files between devices, accessing secure premises, and public transportation.

The ONE Lock system allows you to unlock and lock your storage unit using your smartphone, making it a secure and convenient way to access your storage unit.

Here’s how the ONE Lock works:

  • Download the mobile application on your smartphone
  • Sign in with your login credentials (see the video below)
  • Once you’ve logged into the app, you can access your unit.
  • Hold your smartphone on the lock and select “NFC open”
  • To lock your unit, you must repeat the same process, by holding your phone to the lock, selecting “NFC lock” and waiting for the check mark
  • Double check the lock is closed

To see if your phone is compatible, click here.

If you are vacating the unit, always place the lock back on the unit and ensure the unit is locked
using your app.

Download the app from your storefront of choice

Using the ONE Lock app

Unfortunately, if you do not have a smartphone, The ONE Lock will not be functional for you. 

We understand that not everyone has a smartphone or is comfortable with the technology involved. In such cases, we recommend one our other nearby stores, where we offer a range of storage solutions that are not reliant on smartphone-based access methods.

Our team is here to assist you in finding the best storage solution that aligns with your needs and preferences. Feel free to contact us for further assistance or explore alternative access options suited to your requirements.

If you are experiencing difficulties with the app or are unable to access your unit through the app, please do not hesitate to contact us. We are here to assist you in resolving the problem.

If you have no signal at our store, you can still access your storage unit hassle-free by logging into the
app using our Wi-Fi.

If you haven’t paid your balance due, you won’t be able to access your storage unit. To restore access, simply complete the payment due. You can do this by logging in to your account via our app or our website with your login credential. It’s important to stay current with your payments to avoid disruptions to your storage access.

We provide the ONE Lock for free when you rent a storage unit with us. A small security deposit is required, which is refunded when you vacate the unit. During the rental process, your unit will be assigned your ONE Lock, whether you’re a new or an existing customer. If you’re already a customer at our Sunningdale location, we’ll inform you to replace your lock with our new ONE Lock, and this replacement will be given to you at no extra cost.

This means that obtaining the ONE Lock is a hassle-free process, ensuring that your storage unit is equipped with the latest security features for your convenience and peace of mind.

The ONE Lock is the property of Ready Steady Store and is only compatible with your unit. It will not function on other units or at another store. Before you move out, it’s important to keep the lock on the unit and securely lock it with the app. Once you complete the checkout process, your deposit will be refunded.

Only you and authorised personnel at the managerial level will have access to your unit when you use the ONE Lock. This measure is in place as a precaution for emergencies or non-payment only as set out in our usual terms & conditions. ONE Lock guarantees accountability through a fingerprint trail for each interaction. If you are concerned about this, please speak to our Customer Services Team.

Our standard payment terms are via Direct Debit. It’s a simple, secure, and convenient way to ensure your payments are made on time. 

If you are an existing customer and wish to set up or amend a Direct Debit, visit ‘My Account’ on our website by clicking here. If you have any questions or need assistance with setting up your Direct Debit, please don’t hesitate to contact our customer services team at 0800 321 3211. 

You’ll be charged on the day you move in, and your first invoice will be due at that time. If you have any questions or concerns, our Reception Team will help guide you.

Our standard invoice period is four weeks, and payment is due on the first day of the invoice period. You can pay by Direct Debit (our standard method of payment) or card. If you prefer to pay by card, log into My Account to ensure you pay when the invoice is due.

We send out invoices ten days before they are due for payment. If you need your invoices generated and sent to you sooner, please email us at [email protected] with any questions or concerns you may have.

If your account is overdue, you won’t be able to access your unit until you pay. If your account is 14 days or more overdue, you’ll be charged a late payment fee of £15. If you haven’t paid your bill, you can pay online through My Account. Upon payment of your bill, your access code will be reactivated*. The system will take up to ten minutes to reactivate your code.

*Payment made after 7pm Monday-Friday, 4:30pm on Saturday or 3pm on Sunday will not be able to gain access until the next working day.

If you plan on moving out of your unit, continue paying your invoices as usual until you move out. We’ll calculate the charges up to the last day of your notice period and refund any credits on your account within 21 days. It’s important to note that not paying an invoice in full can affect your access to storage.

You can easily update your payment method by visiting My Account.

If you wish to set up or amend a Direct Debit, visit My Account. If you have any questions or need assistance with setting up your Direct Debit, please don’t hesitate to contact our customer services team on 0800 321 3211 (Option 1).  

Our standard four weekly invoices are issued and paid on the first day of each new invoice period.  

If you give us your notice to leave and remove all your items from storage, we will work out the storage charges up to the last day of your agreement coming to an end. Anything you have paid for in advance past the last day of your contract will be refunded within 21 days.  

As per UK Consumer Law, you have a 14-day cooling-off period from signing the storage agreement. If you change your mind, you are entitled to a full refund within this period.   

However, if you have placed any goods in the unit and / or have secured your unit with a padlock, you then waive your rights to the 14-day cooling-off period.  

Reserving your unit in advance is the best way to ensure you get the best offer when you’re ready to start storing.

  • When you reserve a storage unit you guarantee your quoted rental offer and rate for up to 30 days.
  •  Quotes are only valid for 7 days before they expire and prices vary according to availability.
  • Reserving a storage unit also guarantees that the space you need will be available when you’re ready to store.

Reserving a storage unit is simple. There are three ways to reserve:

  • Online by getting a quote and then reserving
  • On the phone by calling 0800 321 3211
  • In store during our reception opening hours Monday to Saturday, 9 am to 5.30 pm (Please note, our store receptions are closed on Sundays and Bank Holidays)
  • It’s only £10 to reserve a storage unit and this amount is credited to your account when you store.
  • We’ll also refund this £10 if you no longer need storage, so there’s no commitment.

Accepted payment methods for the reservation payment include:

  • Online – Credit/debit card or Paypal
  • On the phone – Credit/debit card
  • In store – Cash or credit/debit card

Once you’ve completed your reservation, here’s what you need to do next:

To get started, you’ll have to activate your account. It’s a quick process that can be completed through our convenient Online Check-In Service. It should take around 15 minutes, but it will save you a significant chunk of time, approximately 25-30 minutes, when you arrive at our store. We highly recommend completing your check-in using a PC, laptop, smartphone, or any tablet device.

You will need the following documents:

  • A valid Photo ID – either a passport or a full driving licence
  • Your bank details – to set up Direct Debit
  • A deposit plus your first four week’s rent in advance. If you’re paying by direct debit, the deposit is two week’s rent.
  • A credit/debit card – to pay the security deposit, which is equivalent to four weeks’ rent, as well as the first four weeks’ rent in advance. If you have opted for a Saver Pack, please note that a security deposit is not required.
  • Proof of your address – a paper utility bill or bank statement from the last three months.
  • A padlock to lock your storage unit. We sell a range of secure padlocks in store and online if you don’t have your own.
  • Insurance details. We can provide you with our own affordable insurance cover in store, however if you are planning to use your own cover, you will need a letter from your insurance provider.

We understand that your needs may change over time. Whether you need more space to store your belongings or want a smaller unit – it’s easy to switch to different size units (subject to availability) whenever it suits you best.  

Don’t hesitate to get in touch with us. Call our Help Desk 0800 321 3211 and our team will be available to help you.   

It costs £10 to reserve a unit, which is credited to your account when you move in. We also refund this amount if you no longer need storage.  

You can reserve a storage unit online or call us 0800 321 3211 (Option 2).  

Still need help? You can contact our customer service using the options below:

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