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Frequently asked questions

We’re here to help

We are dedicated to providing the best customer service possible.

We have compiled a list of our most frequently asked questions below, which we hope will answer any queries you may have about storing with us.

If you can’t find an answer to your question on our website, our professional and friendly store team and customer service advisers are on hand to provide you with assistance.

1. Getting a Quote

Not sure what size unit you need? Don’t worry we’re here to help!

  • Across all our stores we have over 40 different sizes of storage units, so it won’t be a problem finding the right sized unit for you.
  • All our storage units (except the 9 sq ft lockers) are 8 ft high, so if you stack your things or turn furniture on its side, you may need less space than you think.
  • Our online size estimator can give you an idea of how the sizes differ and how much you can expect to fit in each unit.
  • Alternatively, you can speak to our customer service team, and they’ll be able to give you the best idea of the size you’ll need.
  • Storage with us is very flexible, so if your needs change, you can switch to a bigger or a smaller unit as and when you want.
  • Our prices start from as little as £5 a week.
  • You only ever pay for the amount of space you need, so the smaller the unit the less you pay.
  • Our online size estimator can give you an idea of how the sizes differ and how much you can expect to fit in each unit.
  • Get a quote from your local store to see how little your storage solution will cost you.

If you’re unsure and would like us to help, then get in touch and one of our storage advisors will be happy to help.

  • The rental of the storage unit and unlimited access to it between 8 am and 6 pm everyday.
  • We also give you a £10 voucher to spend on boxes and packing materials in store. You don’t have to store with us to use it and there’s no minimum spend.
  • Quotes are valid for 7 days before they expire and prices vary according to availability.
  • Insurance and padlocks are not included in the quote price.

2. Reserving a Storage Unit

Reserving a storage unit is simple. There are three ways to reserve:

  • Online by getting a quote and then reserving
  • On the phone by calling 0800 321 3211
  • In store during our reception opening hours Monday to Saturday, 9 am to 5.30 pm (Please note, our store receptions are closed on Sundays and Bank Holidays)
  • It’s only £10 to reserve a storage unit and this amount is credited to your account when you store.
  • We’ll also refund this £10 if you no longer need storage, so there’s no commitment.

Accepted payment methods for the reservation payment include:

  • Online – Credit/debit card or Paypal
  • On the phone – Credit/debit card
  • In store – Cash or credit/debit card
  • You’ll need to set up a storage account to get access to the building and your unit.
  • You can do this online by setting up My Account or,
  • You can come into the store during our Reception opening hours (Monday to Saturday, 9 am to 5.30 pm).

When you arrive in-store, you will need:

  • Photo ID – either a passport or full driving licence.
  • Proof of your address – a paper utility bill or bank statement from the last three months.
  • A deposit plus your first four week’s rent in advance. If you’re paying by direct debit, the deposit is two week’s rent.
  • If you pay by credit or debit card, the deposit will be for four week’s rent. Unfortunately, we can no longer accept cash in store.
  • Your bank details and a credit or debit card if you’re setting up a direct debit.
  • A padlock to lock your storage unit. We sell a range of secure padlocks in store and online if you don’t have your own.
  • Insurance details. We can provide you with our own affordable insurance cover in store, however if you are planning to use your own cover, you will need a letter from your insurance provider.

Reserving your unit in advance is the best way to ensure you get the best offer when you’re ready to start storing.

  • When you reserve a storage unit you guarantee your quoted rental offer and rate for up to 30 days.
  •  Quotes are only valid for 7 days before they expire and prices vary according to availability.
  • Reserving a storage unit also guarantees that the space you need will be available when you’re ready to store.

3. General

The safety and security of your possessions is important to us, and you can’t store without contents insurance. Unlike our competitors, we have two options for insuring your contents when storing with us:

Using insurance through Ready Steady Store

  • We arrange a new for old insurance policy, specifically created for self-storage and approved by the Self Storage Association.
  • The cost of cover depends on the value of your things.

Using an existing policy

  • You may already be covered through your home contents insurance, as some providers cover goods whilst in storage.
  • You’ll need to make sure that your insurance provides the same cover as ours and we will require a letter from your insurance provide when setting up your contract.

For more information please visit our insurance page.

You can pay with the following methods:

  • Direct debit*
  • Visa™
  • MasterCard™
  • American Express
  • Maestro™
  • Switch™
  • Delta™
  • Cheques

*If you choose to pay by Direct Debit, we require a deposit for two week’s rental. If you choose to pay via another method, we will require a deposit of four week’s rental.

  • We have great offers on van hire through our partnership with Enterprise
  • From time to time, prices offered at an Enterpise store maybe lower than our offer price!
  • You can also make use of local van and man services which our store team can recommend
  • Get in touch with your local store team or call our Customer Service team for more information on 0330 134 5869 who will be delighted to help.
  • Our minimum stay is only two weeks. You can store for shorter than this but you’ll still need to pay for the two weeks.
  • There’s no limit on how long you can store for. If you’re planning to store for a long amount of time, get in touch and we’ll make sure you’re quoted the best price for your stay!
  • Yes. Security is our top priority at Ready Steady Store.
  • Our extensive security features have been designed by industry experts and are all above the expected levels set by the UK Self Storage Association.

Each of our stores has:

  • High perimeter fencing
  • Unique PIN access electronic gates so only our customers can access our car park outside office hours.
  • CCTV cameras watch entrances and exits across our premises 24 hours a day. These are monitored by our store staff during office hours and by our surveillance partner outside office hours.
  • PIN code access doors so only our staff and customers can enter the building. The PIN code system also means that we have a record of everyone who enters and exits the buildings.

Our staff don’t have access to you unit whilst you store with us, as you lock the unit using your own padlock and you keep the key.

For additional peace of mind, in some of our stores we can also offer individually alarmed units, which are activated when you leave the building.

There are only a few things you can’t store with us:

  • Food or perishable goods, unless securely packed or protected
  • Birds, fish, animals or any other living creatures
  • Combustible or flammable materials or liquids such as: gas, paint, petrol, oil or cleaning solvents
  • Firearms, explosives, weapons or ammunition
  • Chemicals, radioactive materials or biological agents
  • Toxic waste, asbestos or other materials of a potentially dangerous nature
  • Any item which emits any fumes, smell or odour
  • Any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods (including toys, electrical items, cosmetics, fireworks)
  • Compressed gases

If you have a problem entering or leaving the building, please call our out of hours assistance number: 01454 249 998

  • You’ll need to give us 14 days notice before you wish to vacate your unit.
  • If you are a business customer you will need to give us 28 days notice.
  • A do-it-yourself storage solution
  • Your own tailored space away from your home or business that can be used to keep your personal belongings safe.
  • Costs are kept to a minimum by allowing customers to move their things in and out of their unit at their own convenience.

Self storage has grown in popularity because:

  • It’s a useful solution to short-term and long-term storage needs
  • There are no long-term commitments – you can store for as long as you need to
  • You have the added assurance that your belongings are protected from potential damage and theft
  • It’s easy to change the size you need, according to how much you need to store
  • It’s a great option for businesses needing somewhere to store stock or a place to operate from without the associated costs

Box Shop

Our carriers will not accept liability for in-transit damage or missing items unless they are told at time of delivery.  Please contact 01924 869 010, where possible we investigate all reported problems the same day.

There is a minimum order value of £15 for home delivery

Order Value Delivery Cost
£30-59 £9.99
£60-£99 £4.99
£100+ FREE

Delivery Prices cover orders up to 20kg, if your order weighs significantly more than this reserve the right to charge an extra 50p per kilo over the threshold.  We would of course contact you to discuss this.

All goods must be delivered to the card holders address, we reserve the right to request further identification if this is not the case.

All goods must be signed for, unless you have provided instructions for where to leave your order, in this case you are liable for the security of the delivered goods.

As a customer you have the right to cancel your order within 7days of receipt of the goods ordered (under the Distance Selling Regulations). You must take care of the goods whilst in your possession and return them at your own cost in the original packaging and in an unused condition for a full refund.

If you require Ready Steady Store to arrange collection on your behalf you will be charged for the cost and notified at the time. You must inform us of the cancellation of the contract by email to [email protected]

  • Orders received by 3pm Monday to Thursday will be delivered the following day
  • Orders received after 3pm Monday Thursday will be delivered in two days
  • Orders placed on Friday, Saturday and Sunday will be delivered on Tuesday
  • If you have questions regarding your delivery please call 01924 869010.

These delivery charges are for mainland England, Wales and Scotland.

We are unable to deliver to the Scottish Highlands Post Codes – IV, KW1-14, PA34, PA37-39, PH19-26, PH30-40, PH41 sector 4 and PH49-50.

We are also unable to service Scottish Isles, Northern Ireland, Republic of Ireland and Channel Islands.

COVID19

Yes, our stores are open during the pandemic and you can still access your storage unit as usual. We have restricted access to our Reception Areas and toilets in line with national lockdown policies, and would ask that you please respect those when visiting our stores.

 

Storage and distribution centres are not required to close under the latest Government guidelines . We are an integral part of the supply chain for many local businesses and a secure storage place for important goods and supplies for many of our customers.

We have business customers that store goods that are essential during the crisis. We have Charities that store items with us, that are needed more than ever. Other customers that have had to close their businesses are putting different things into their storage units during the lockdown.

We have made some units available at each store for COVID action or community groups free of charge.

At Ready Steady Store the health and safety of our customers, staff and our communities is our main priority. In line with Government guidelines we have reduced the number of staff on site at any one time, and have restricted access to our receptions so that social distancing guidelines are maintained.

Our store staff have increased the daily cleaning at our stores, in particular the most commonly touched areas.

In the majority of our stores access to the storage units is automated and via unique PIN codes allowing for unmanned access.

We also have the facility for new customers to move in without any direct contact with our staff. You can reserve a unit and complete all the move in information online, the store staff will then contact you to arrange a convenient move in time and arrange your access to your unit.

At Ready Steady Store we will continue to monitor information from the Government, and to follow all guidelines to ensure we are doing everything we can to continue to provide a clean and safe environment for all of our valued customers and employees.

We have been contacted by people looking for storage urgently due to changes in circumstances related to the lockdown. If you require storage during this time, and wish to minimise any contact, we can help with our Remote Move In service.

It’s very easy:

  • Get a quote online and reserve your unit, or call our customer service team on 0800 321 3211.
  • Once you have reserved a unit you will be able to check in online, this allows you to set up your account and validate your identity using our partner app YOTI (Click here to setup Yoti ).
  • When you have completed the online check in, we will contact you to arrange a convenient time for you to move in, and arrange for your access to the building and to your unit.

If you have any questions please contact us on 0800 321 3211

 

Yes, you can still move your goods into storage, and we have updated our processes so that you can complete the entire process without needing to meet face to face with a staff member.

It’s very easy:

Now that you have reserved a unit you will be able to check in online, this allows you to set up your account, and validate your identity using our partner app YOTI (Click here to setup Yoti ).

Once you have completed the online check in, we will contact you to arrange a convenient time for you to move in, and ensure that you have remote access to the building and to your storage unit.

If you are not able or would prefer not to move in at this time, please call us to re-arrange.

If you have any questions please contact us on 0800 321 3211

 

 

Yes our Customer Service team are all working from home and still offering their great service on 0800 321 3211.

Their opening hours are:

8am to 8.00pm Monday to Friday

9.00 to 5.30pm Saturdays

10.00 to 4.00pm Sundays

Don’t worry, payments can still be made by Credit/Debit Card or Bank Transfer, online at My Account or by phone on 0800 321 3211.

All payment details are on your invoice.

Yes we are still able to accept deliveries on your behalf. Our staff will observe social distancing when allowing the courier/driver in, and proof of delivery will be photo rather than a signature. We will send an SMS to let you know your delivery has arrived.

If you would like to discuss this further please call our customer services team on 0800 321 3211

Leeds Ring Road Customer FAQ

For safety reasons only we can only allow lorries of 7.5T and below on to site.

No not at this time, however you can order them online and pick them up at one of our
other Leeds stores, or have them delivered to your home Box Shop

The external lighting has been designed to project into the storage units so you should
not have a problem. However, if you do require extra lighting or a power socket this can
be arranged at an extra cost.

When you complete your online check in you will be asked to:

(1) Enter a memorable 8-digit pin number
This is your unique PIN number and will allow you access to the site, using the gate
keypad.

(2) Download and register an app called BearBox Control maybe click link here on
your smart phone

The app will unlock your unit, and you will then also unlock your cylinder lock with
your key.

The first time you go to your unit, you will find a lock inside, this lock is yours and only you
have the key. You must use this at all times to secure your unit when you leave, and you
will need the key to unlock it each time you go to your unit.

Accessing the units on the upper level is via our moving staircase, it is easy to use once you know how. We do require that you watch our training video before you use it, so
that you know how to use it safely. Click here to watch the video, it only takes a few
minutes.

Our Beeston store has a double locking system for extra security:

You will have a cylinder lock that only you have the key for. You will find the lock inside
your unit when you move in. You must use the lock every time you leave your unit, and
the lock is yours to keep when you have finished storing with us.

To lock your unit, simply close the door, slide the locking latch across and place the
cylinder lock into the door lock.

Additionally all units on the site are automatically locked via our security system. This is
controlled via an app that you will need download.

To lock your unit, simply close the door, slide the locking latch across and place the barrel
lock into the door lock. Use the the app to relock the automatic lock. When you exit
through the gate you can either do this at the gate exit keypad or with the app.

Payment is four weekly in advance, and you can pay by Direct Debit, or we accept most
credit cards and paypal, you can pay online via My Account or over the phone by calling
us FREE on 0800 321 3211.

To rent a unit at Beeston, please call our customer service team on 0800 321 3211 and
they will arrange everything for you. You will need to complete an online check in, before
you go to the site. Our Beeston site uses the very latest technology and the site is
accessed via an app on your phone. As the store is not permanently staffed, you won’t be
able to get in if you simply turn up.

Access to your unit is unlimited within the access times you have selected. Access from
6am to 10pm, 365 days a year is available – please call our customer service team on 0800 321 3211 if you would like to extend your access hours.

Our security is extensive, the entrance gate can only be opened using a PIN or app access,
the PIN is unique to each customer and is recorded each time it is used. There is a secure
boundary perimeter and flood lighting.

The cylinder locks we use to lock the units cannot be cut with bolt cutter, all units also
have an automatic secondary locking system and are individually alarmed. We have HD
CCTV with motion detection and offsite monitoring.

In addition we use Geo Fence technology at the site. This means there is a virtual
perimeter around the site, and the gates and units will not open unless the relevant
customer is present on site.

No we have no waste disposal service, you are responsible for the removal of your waste.

We require 14 days’ notice (28 days for Business Accounts) this can be done via My
Account.

Please empty your unit, (the unit must be completely empty for you to have your deposit
returned) When you have emptied your unit please slide the locking bolt into the locked
position. There is no need to use the cylinder lock, and this is yours to take with you.
Please leave the facility as usual.

Our automated locking system will ensure that no one can get into the emptied unit.

If you lose your keys, we will need to arrange for someone to meet you on site and
remove the lock. We can usually organise this within 24 hours, please be aware that
there is a fee of £35 for attending site and removing the lock, and you will need to
purchase a new lock.

If you haven’t paid your bill, don’t worry you can pay it over the phone at 0800 321 3211
or online at My Account Please note that it may take up to 10 minutes for the system to
re-activate your code. If you haven’t paid your bill, you will not be able to gain access to
the facility or your unit

There are intercoms incorporated in to all the entry keypads, these will link you to
someone that will be able to help. You can also call this number from your mobile
XXXXXXXXX, this number can also be found signposted at key areas around the store.

Please contact us immediately if you have problems with payment, we will try and work
with you while you resolve the issue.

Unfortunately without a working phone, you will not be able to access the site or your unit. So please make sure that your phone is fully charged and that you have it with you
when you go to store.

If you require the Police or an Ambulance please dial 999 as usual from your mobile and
report the incident, the address of our site is Ready Steady Store, Ring Road, Beeston,
LS12 6DU.

We have state of the art fire protection and security, in the unlikely event of a fire, the
alarm can be raised by breaking the glass on the alarm points, that are located within the
storage area. Once you have activated the fire alarm, please go to the assembly point
which is at the front of the store, by the main gate signage next to the gate.

All emergency vehicles will be able to access the site, they use the intercom at the gate.

We don’t have staff based full time at the store, however, our customer service is
available to support you from 8am to 8pm Monday to Friday, 9.00 to 5.30pm on
Saturdays and from 10.00 to 4.00pm on Sundays. Calls are FREE on 0800 321 3211. We
also have two other stores nearby in Leeds Roseville Road and Kirkstall Rd

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