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Terms and conditions

Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below: 

Products, Price and Delivery Costs: The Products, Price and Delivery Costs in respect of your order are listed on our Site and will be confirmed when you check out your order on our Site. 

Term: These Terms continue until we have delivered the Products to you (as reasonably determined by us). 

Our contact details: 

Ready Steady Store Services Limited, a company registered in England and Wales. Our company registration number is 09897475. 

Phone number: 0800 321 3211  

Head office address: Floor 3, 37 Duke St, London W1U 1LN 

Email address: [email protected]  

1.These Terms

a) What these Terms Cover: These Terms contains the terms and conditions on which we supply the Products to you.

b) Please read these Terms carefully before you accept these Terms by ordering Products from us. These Terms tell you who we are, how we will provide the Products to you, how you and we may change or end these Terms, what to do if there is a problem with the Products and other important information. If you think that there is a mistake in these Terms or require any changes to these Terms, please contact us to discuss (using our contact details above).

c) How to tell us about problems: If you have any questions or complaints about the Products, please contact us to discuss (using our contact details above). You can telephone our customer service team on 0800 321 3211 or write to us by email.

2. Introduction

This website (Site) is operated by Ready Steady Store Services Limited, a company registered in England and Wales, with company registration number 09897475 (we, our or us). These terms and conditions (Terms) are between us and you, the person placing an order for products (Products) through the Site. If you are using the Site on behalf of your employer or a business entity, you, in your individual capacity, represent and warrant that you are authorised to act on behalf of your employer or the business entity and to bind the entity and the entity’s personnel to these Terms.

3. Use of the Site

a) You accept these Terms by placing an order via the Site.

b) You must not use the Site and/or place an order for Products through the Site unless you are at least 16 years old.

c) When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including:

    1. anything that would constitute a breach of an individual’s privacy or any other legal rights;
    2. using the Site to defame, harass, threaten, menace or offend any person;
    3. using the Site for unlawful purposes;
    4. interfering with any user of the Site;
    5. tampering with or modifying the Site (including by transmitting viruses and using trojan horses);
    6. using the Site to send unsolicited electronic messages;
    7. using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or
    8. facilitating or assisting a third party to do any of the above acts.

4. Orders 

a) You may order Products from us as set out on the Site. If you place an order for Products on our Site, you are making an order to purchase the Product(s) for the price listed on the Site (including the delivery fees or other applicable charges and taxes). 

b) We may, at our absolute discretion, accept or reject an order. If we need to reject your order, we will notify you within a reasonable time after your order is placed. Once we accept an order, a binding agreement is formed for the supply of Products to you in accordance with these Terms. 

c) It is your responsibility to check the order details, including selected products, delivery details and pricing, before you submit your order through the Site. 

d) When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email, which may include an order number, the delivery and billing addresses and a description of what was ordered. 

e) All purchases made through the Site are subject to availability. We do our best to keep Products in stock and to keep the Site up to date with the availability of Products.  

f) We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including, and without limiting your right to terminate these Terms under clause 9, where there is a considerable delay in dispatching your order, if for any reason we cannot supply the Products you order (for example for an event beyond our reasonable control) or if the Products ordered were subject to an error on our Site (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order. You may choose to receive a refund or to order an alternative Product. If you choose a refund, any fees you have paid for the Products will be refunded to you via the original payment method.  

5. Price and payments 

a) You must pay us the purchase price of each Product you order, plus any applicable delivery costs as set out on the Site (the Price) in accordance with this clause 5. All amounts are stated in pounds, being the currency of the UK from time to time, and are inclusive of value added tax (or any equivalent tax in the United Kingdom) (VAT), (where applicable).   

b) You must pay the Price upfront using one of the methods set out on the Site.   

c) You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment. 

d) The payment methods we offer are set out on the Site. We may offer payment through a third-party provider for example, PayPal. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions. 

e) We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor. 

f) We may from, time to time, issue promotional discount codes for certain Products on the Site. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site. The conditions of use relating to promotional discount codes will be set out on the Site. We may also from time to time run competitions on the Site or on social media. These competitions are subject to terms and conditions which will be made available on the Site at the time of the competition. 

6. Supply of the Products 

a) In consideration of your payment of the Price, we will provide the Products in accordance with these Terms and all applicable laws, whether ourselves or through our personnel. 

b) We warrant to you that the Products will be provided using reasonable care and skill. 

7. Delivery, title and risk 

a) Where possible, we will deliver the Products to the delivery address you provide when making your order. We deliver UK wide (unless our delivery company does not deliver to your area). If you are not in our delivery area please contact us to discuss delivery options.  

b) We will deliver the Products to you as soon as reasonably possible, and in any event, within 30 days after the day on which we accept the order. 

c) This clause 9 applies if the Products are goods. If: 

    1. we have refused to deliver the relevant Products; 
    2. delivery within the delivery period in clause 7(b) was essential (taking into account all the relevant circumstances); or 
    3. you told us before we accepted the order that delivery within the delivery deadline was essential, 

then you may treat these Terms as at an end and terminate them.  

d) We deliver the Products using a range of delivery methods. You may need to sign for some deliveries. If neither you nor your authorised representative is at the delivery address to accept delivery, you agree that we may leave the Products at your premises. 

e) Title to the Products will remain with us until you have paid the Price in full for the Products. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the Products. 

8. Change of mind returns  

Where you have purchased Product(s) from us as a business, we do not accept returns for change of mind or other circumstances.  

9. Change of mind returns Exercising your right to change your mind (Consumer Contracts Regulations 2013) 

a) Where you are a consumer under the Consumer Rights Act 2015, you have 14 days after the day you (or someone you nominate) receive the Products to change your mind and decide to return the Products to us, unless: 

    1. the Products are split into several deliveries over different days, in which case, you have until 14 days after the day you (or someone you nominate) receives the last delivery, to change your mind; or 
    2. the Products are for regular delivery over a set period, in which case you have until 14 days after the day you receive (or someone you nominate) receives the first delivery of the Products.  

b) When you don’t have the right to change your mind: You do not have a right to change your mind in respect of any Products that are not in their original condition (i.e. the packaging has been damaged or the Product has been used). 

c) Tell us you want to cancel these Terms: If you want to cancel or terminate these Terms, you should email us:  [email protected]

10. Returning Products to us 

a) Returning Products after you cancel these Terms: If you cancel these Terms for any reason after the Products have been dispatched to you, you must return them to us (unless we agree to collect them, in which case, we will charge you the direct cost to us of collection). If you are exercising your right to change your mind under this clause 14 you must send off the Products to us within 14 days of telling us you wish to cancel these Terms. 

b) Costs of return: We will pay the costs of return: 

    1. if the Products are faulty or misdescribed; and 
    2. if you are ending these Terms because of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or 

c) In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. 

d) Deductions from refunds if you are exercising your right to change your mind: If you are exercising your right to change your mind we may reduce your refund of the Price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your mishandling. If we refund you the Price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. 

e) When your refund will be made: We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind under clause 14 then:  

    1. if the Products are goods and we have not offered to collect them, your refund will be made within 10 days from the day on which we receive the relevant Products back from you; or 
    2. in all other cases, your refund will be made within 14 days of your telling us you have changed your mind. 

11. Problems with the Products 

a) If we are supplying Products that are goods to you, we are under a legal duty to supply Products that are in conformity with these Terms. 

b) Nothing in these terms will affect your legal rights. 

12. Limitations on and exclusions to our liability 

a) Neither Party may benefit from the limitations and exclusions set out in this clause 12 in respect of any liability arising from its deliberate default. 

b) The restrictions on liability in this clause 12 apply to every liability arising under or in connection with these Terms including liability in statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise. 

c) Nothing in these Terms limits any Liability which cannot legally be limited, including Liability for: 

    1. death or personal injury caused by negligence; 
    2. fraud or fraudulent misrepresentation; 
    3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); and 
    4. defective products under the Consumer Protection Act 1987.

d) Subject to clauses 12(a) (no limitation in respect of deliberate default and 12(c) (liability which cannot legally be limited), but despite anything to the contrary, to the maximum extent permitted by law:  

    1. we only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for liability involving any loss of profit, loss of business, business interruption, or loss of business opportunity;  
    2. a party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the acts or omissions of the other party, including any failure by that other party to mitigate its loss; and 
    3. where you are marking a purchase from us as a business, our aggregate liability for any liability arising from or in connection with these Terms will be limited to us resupplying the Products to you or, in our sole discretion, to us repaying you the amount of the Price paid by you to us in respect of the supply of the relevant Products to which the Liability relates. 

e) Where you a consumer and subject to clauses 17(b) (no limitation in respect of deliberate default) and 17(d) (liability which cannot legally be limited), but despite anything to the contrary, if either Party fails to comply with this Agreement, neither Party will be responsible for any losses that the other Party suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with this Agreement. 

f) We have given commitments as to the compliance of the Products with these Terms and applicable Laws in clause 8. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the maximum extent permitted by law, excluded from these Terms. 

g) Without limiting your right to cancel these Terms under clause 9, but despite anything else to the contrary, the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against any liability caused or contributed to by, arising from or connected with any event or circumstance which is beyond our reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic. 

13. Intellectual property  

a) All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Site, and the Products) (Our Intellectual Property) will at all times vest, or remain vested, in us. 

b) We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, and in the manner in which it was intended to be used. 

c) You must not use Our Intellectual Property for commercial purposes, including, for example, to advertise your own business, for re-sale, or for any other revenue generation activity. 

d) You must not, without our prior written consent:  

    1. copy, in whole or in part, any of Our Intellectual Property;  
    2. reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or 
    3. breach any intellectual property rights connected with the Site or the products, including (without limitation) altering or modifying any of Our Intellectual Property; causing any of Our Intellectual Property to be framed or embedded in another website; or creating derivative works from any of Our Intellectual Property. 

e) Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that: 

    1. you do not assert that you are the owner of Our Intellectual Property; 
    2. unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us;  
    3. you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive; and  
    4. you comply with all other terms of these Terms. 

14. General 

a) Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order. 

b) Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.  

c) Disputes: Where you are purchasing from us as a business, neither party may commence court proceedings relating to any dispute arising from, or in connection with, these Terms without first meeting with the other party to seek (in good faith) to resolve that dispute (unless that party is seeking urgent interlocutory relief or the dispute relates to compliance with this clause). Where you are purchasing from us as a consumer, if you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to the Law Society of the United Kingdom via their website at The Law Society of the United Kingdom will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.   

d) Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it. 

e) Entire agreement: Subject to your rights under the consumer law rights, the Terms contain the entire understanding and agreement between you and us in respect of their subject matter. Each Party agrees that it will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms. 

f) Feedback and complaints: We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have. 

g) Governing law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. The Site may be accessed in the UK and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside of the UK. If you access the Site from outside the UK, you do so at your own risk and are responsible for complying with the laws in the place you access the Site.  

h) Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email. 

i) Third party sites: The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase products from a third-party website linked from the Site, such third party provides the products to you, not us, we may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Site or for featuring certain products or services on the Site. We will make it clear by notice to you which (if any) products or services we receive a benefit to feature on the Site, or which (if any) third-party links are Affiliate Links.

Last update: 10 March 2023

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