Terms and conditions
Ready Steady Store Box Shop is part of Ready Steady Store Limited, 4th Floor, 37 Duke Street, London, W1U 1LN. Company registration number 05631335. Email: firstname.lastname@example.org, tel: 0800 321 3211.
Ready Steady Store Box Shop accepts the following payment methods online: PayPal, MasterCard, Visa Credit, Visa Debit, Maestro or JCB.
In the event we don't have stock available, a customer services representative will be in touch to offer either a full refund for your order or offer an alternative product. If the substitute product is not desired then a full refund will be issued via the original payment method.
Orders for collection in store will be ready within two hours of placing your order. If you need your order faster than this, please call your collection store to query a faster collection time.
Orders can be collected from any one of our storage facilities between 9 am and 5.30 pm Monday to Saturday (except for bank holidays). Simply select the branch you’d like to collect your items from during check-out and once you’ve placed your order, bring your order confirmation email with you to the store to collect your items.
Standard delivery from our Box Shop costs £9.95 (including VAT). We are only able to deliver to mainland UK postal addresses. We do not currently offer deliveries outside of England, Scotland, Wales or Northern Ireland.
Deliveries take from 3-5 woking days from the date of dispatch, however outlying areas such as the Highlands and Islands of Scotland, the Isle of Man and Isle of White may take slightly longer.
Deliveries occur Monday to Saturday and require a signature on delivery. The delivery company reserve the right to deliver to a ‘safe place’ or a neighbour. If they deliver to a safe place or a neighbour then the courier will leave a card detailing the location of the parcel. If you have a desired ‘safe place’ neighbour, please state this clearly on delivery instructions.
Orders placed after 4 pm will not be processed until the following day. Orders place after 5.30 pm on a Friday will not be processed until the following Monday.
We are unable to guarantee a delivery specific delivery date or time window.
If you change your mind about your purchase, you have the right to cancel your purchase and get a full refund for the cost of your entire order and the cost of delivery. You can do this after receiving an order confirmation and within 14 days of placing your order.
You can either send your item to our returns office by post or alternatively return them in person to your nearest branch of Ready Steady Store. Please note that we do not refund any postage or shipping cost you incur returning them to us unless we delivered the item to you in error, or if the item is damaged or faulty on receipt (see below).
To return items to us by post, please contact our Customer Services team with your order reference number. They will then advise which address you need to return the goods to. When returning an item you should retain proof of posting from your shipper, as you are responsible for ensuring that the items are received by us and not damaged in transit.
Items must be returned in a reasonable condition, which means being unused and undamaged. Ready Steady Store reserves the right to refuse a refund or exchange on items deemed not to be in a reasonable condition. Your statutory rights are not affected.
Tel: 0800 321 3211
Faulty or incorrect goods
If on receipt of your goods any item is faulty or we have delivered an incorrect item in error, you have up to 21 days from the date at which you first placed your order to notify us. You will receive a full refund for the items and the delivery costs or replacement goods delivered to your door.
To arrange this, simply contact our Customer Services team with your order reference number:
Tel: 0800 321 3211
Queries and complaints
If you have further queries or a complaint you’d like to raise, please contact Customer Services:
Tel: 0800 321 3211